Frequently Asked Questions

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How do I book a lab?+

Browse the catalog at /labs, open any lab, and submit a request with your use case and preferred duration. Our team reviews and provisions access — you'll see the status and access details on your dashboard once approved.

What are Lab Credits and do I need them?+

Lab Credits control access to compute-heavy environments. Each lab has a credit cost — when your booking is approved, that many credits are deducted from your balance. Buy credit packs at /lab-credits. If a booking is rejected or cancelled after being approved, credits are refunded automatically.

What's the difference between buying a course and subscribing to a plan?+

Buying a course gives you lifetime access to that one course. A subscription (see /pricing) bundles access across a level of courses for as long as it's active — both work side by side, and a subscription never takes away anything you've already bought individually.

How do proctored exams work?+

Courses with a final exam require fullscreen and, where the exam is set to require it, your camera. Switching tabs, losing window focus, or exiting fullscreen locks the attempt immediately — there are no warnings, so make sure you're set up before you begin.

How do I get my certificate?+

A certificate is issued automatically once you've finished every lesson and (if the course has one) passed its final exam. Verify any certificate's authenticity at /certificates/verify.

Do you offer training for teams or companies?+

Yes — see Enterprise & Corporate Training for bundled Course + Lab access per learner, with monthly or per-batch pricing.

I have a payment issue — what do I do?+